CXM
Customer Experience Management is a living concept requiring agile and real-time care upon ever changing market requirements and customer expectations.
As for each enterprise optimization on resources is key to growing profit, to know what to change and when to change plays an essential role on the path to success.
DTS CX measurement products can help your organization to find out peak moments such as WOW and pain points in exposed journeys in real-time and drill down to root causes of those instantly.